Sirius Plumbing & Air Conditioning - Carrollton, Texas

Michael H.

Matty was able to locate our clean out pipe in less than one minute. The previous 3 plumbers we had come out couldn’t— or had an excuse for not looking.

On top of being smart and extremely friendly, he was super knowledgeable. He noticed a very niche detail that the previous owner of our house messed up on our toilet’s seal (which caused flooding).

5 star experience. Thank you Matty! We really appreciate you guys. We highly recommend this business.

Sean H.

This Company was assigned by American Home Shield to come access a leaking toilet. The so called Tech came out and said he has to physically see water coming from the toilet to do any work. Mind you there was a puddle on the floor, the sound of a running toilet, and black mold had begun to grow. But he has to physically see water coming out? So now I’m out 100.00 dollars and had to buy a toilet, and replace the old one out of pocket. When the new company replaced the toilet…they had to clean human waste from around the wax seal. I feel like Sirius should pay for the new toilet, the install, and refund me 100.00. Just UTTERLY USELESS, and UNSERIOUS plumbing company. AVOID THEM IF YOU CAN

Kathy L.

Very frustrated. They came to our property on 9/4/24 to diagnosis the problem due to our AC leak. Techician said he will send in the request to order the parts to American shield. We called every week for almost 3 weeks because there was no updates from either company. Then we try to contact Sirius plumbing a few times but every-time we're put on hold for so long so we asked American shield to help reach out to see what’s going on. Then we were told Sirius is waiting on the parts and they scheduled another plumbing company to come check the leak since Sirius cannot fix it. Sirius will come to replace the parts and another plumber company will fix the leak. American Shield went ahead and schedule us with Wicked Plumber. Today both company came out and are super clueless, nothing but pointing fingers and no one want to take responsibility. Sirius did not have all the tool and parts. Saying communication was not clear. Blaming on the previous tech didn’t diagnosis correctly. Wicked plumber came out and let because he have no clue what’s going on. We took a day off for nothing and this been going on for a month now. Called American shield to tell them but rep can’t do anything about it. He said Sirius was the one that send them and orders and they just tell us if it's covered to our warranty. It was Sirius who communication on their side is unclear. So who’s responsible for all this since nothing is resolved and no one knows what’s going on? Unprofessional businesses and very disappointed. Now we have to wait for Sirius to order another parts.

Mary B.

Whelp, you can’t drive them but they are beautiful. Issac and his team replaced old sub standard Amana units and potluck coils with new 15 seer2 systems, new coils and other conduits to bring everything up to code. Clean, professional and skilled.
Sirius now services and has also installed 2 water heaters, replaced ductwork and a heating system in my home.
Today Bryan did a maintenance check (heating/air) to ensure everything is ready for the change of seasons.

Minh S.

Thayne was punctual, courteous, genuinely helpful & make me feel confident choosing your company to help with my plumbing concerns and needs. I highly recommend him and your staff left nothing else to be desired. I am hoping that AHS will keep you as a primary vendor & even if not, I would seek consultation & services by your company regardless. I also love the fact that you’re local and would love to always support local businesses within my community which provide excellent service.

Tom S.

Oscar showed up on schedule! He was professional, courteous, and took the time to explain what was needed! He finished the repair and cleaned up after himself! Definitely recommend Sirius Plumbing! Ask for Oscar!

Darren M.

We had to have a return trip to address something and it was done in a timely and professional manner. Our service tech's work quickly address the issue and cleaned up the job site prior to leaving. We could not have asked for this this trip. Thanks team.

Jerry E.

Beware!!!!
I arrived home on 11/20/2024 around 5:30 PM to the sound of my hot water heater's drain pan water leak alarms along with the sound of water leaking somewhere on the side of my house. I immediately check to find water draining from the exit pipes. I then investigated the upstairs attic in my garage to discover water in both hot water heater drain pans. I quickly called Baker Brothers Plumbing who talked me through the process of turning off the hot water heaters. Once complete - I contacted American Home Shield to begin my claim. They assigned Sirius Plumbing and Air Conditioning. AHS sent the Dispatch numbers for their coordination on the next business day. Afterwards, I turned off the water to the house at the water meter anticipating repairs on the next day. Sirius Plumbing and Air Conditioning was contacted by me upon their office opening to confirm receipt of my dispatch. They confirm receipt, and indicated that someone would be out on Friday between 3:00 to 6:00 PM. This left me with some concern given that this date was just prior to the weekend. My family could be without hot water over the weekend, and I would need to periodically have the water turned off all weekend to prevent continuous water loss. During my initial conversation with Sirius Plumbing and Air Conditioning - I had been told that they would let me know if an appointment cancels in order to move my time up. I had not heard back, so I called midday on 11/21/2024 to inquire. However, it was still set for the original time. I then contacted several other companies anticipating a need to have a Plan B given my past experience in dealings with American Home Shield along with many of the repair companies they use. After vetting several companies with great reviews, and submitting to their requests to forward photos of the configuration of my hot water heaters along with photos of the serial numbers, age, type etc. There seemed to be a consensus with pricing around $2100. Sadly, I have had AHS for some time now. It's a hit or miss as to negotiating coverage that is implied in their contract. I have found that many times their practices, and the companies that they send to do the repairs are not always honest. They will try to leverage urgency, and cost ignorance to evade coverage, and to apply wrongful Out of Pocket Costs. Moving on, Sirius arrived with an assessment that took around an one hour to imply that my Out of Pockets cost of $2,122 would be more than the cost of a completed job from several of the plumbing companies that I had reached out to. Their itemized Out of Pocket costs were disguised as Code Changes etc. Please note that I have the best plan that American Home Shield offers, "The American Home Shield Platinum Coverage Plan." This contract covers hot water heaters along with parts and components that support the function of the entire hot water heater. An American Home Shield Representative had been contacted by the Sirius Technician at the time of their proposal to me. I suspect that AHS and their service providers closely aligned in many cases to not follow through with their contract. Ultimately, I was disgusted with such an apparent display of dishonesty with both of their business practices. I presented the itemized proposal from the plumber that fell into my Plan B category just to let the Technician see that their deception had been discovered. Of course, I did not provide the companies credentials. The proposal contained all of the items that Sirius had noted to be additional code costs etc. This plumbing company's price was for $2050 installed which included the requirement to add an expansion tank. Also, their pricing contained the matching Bradford White hot water heater that I preferred. Fortunately, they were confirmed. I now have a great hot water heater, my family did not go without hot water for another day. And yes, I paid for it outside of American Home Shield's deceptive coverage. However, I have the peace of mind knowing that I did not allow them to leverage my supposed misfortune against me.