Arthur and Associates Tax Service - Hemet, California

Kristopher A.

I've been using "Arthur and Associates Tax Service" for years, and they never disappoint! Charlene and Renee are stellar tax representatives—extremely knowledgeable, communicative, and genuinely caring. They took great care of me and my wife, ensuring we fully understood our tax situation and making the process stress-free. It’s clear they’re always looking out for our best interests, going above and beyond to maximize our returns. Their professionalism and personal touch make all the difference. I highly recommend Arthur and Associates to anyone seeking top-notch tax services—you’re in great hands with Charlene and Renee! 5/5 EVERY TIME!!!

Christa O.

I've been relying on Charlene for my taxes for the past 5 years, and she has truly been a lifesaver! Her expertise and dedication to her clients are unmatched. Charlene is incredibly transparent throughout the entire process, ensuring that I understand every detail—no matter how many questions I have. She patiently walks me through everything, never making me feel like any question is too small or silly. Her professionalism and warmth make the whole experience stress-free and even enjoyable. I can’t imagine going to anyone else for my tax needs as long as she’s in business. 10/10, I highly recommend her to anyone looking for a trustworthy and knowledgeable tax professional!

Gloria S.

Charlene started doing my taxes many years ago when she worked at H&R Block. I was so happy when she started her own business! She's trustworthy, smart, friendly and helpful. As someone else said, "I wouldn't even consider having anyone else do my taxes!"

Julia R.

I went here because they were highly recommended by family. But from the start it was kinda hard to get ahold of the lady Renee that prepared my taxes. I was just missing two things and she had asked me to email them to her as soon as I got them and she would finalize the paper work for me. So I emailed them to her the next day and I didn’t hear from her for almost 2 weeks and she finally had me go in and sign and submit them electronically. Well she has also offered to amend a previous tax return for free and any other amendment would cost $170. So I gave her the tax returns I had done myself and she only found one was wrong and she took it to fix it for me. That was at the end of March of 2022, we’re now in September 9 2022 and she still hasn’t filled them. I’ve called numerous times and left messages and no call back. I’ve gone in person at least 3 times and left messages with the ladies there and no one called me back. Now I call and no one answers but the answering machine says they’re open on the days and time I call. They should at least have the courtesy to tell me that they’re not going to do them for free or at all for me so I can take my business elsewhere.

Johnny Y.

No concept of customer service. Condescending and rude people. First time I called to setup as a new client but there was some miscommunication regarding my email address (never received their email). Called a second time and all I get is the receptionist telling me to send them my previous year tax return. Since we’re a new S-corp business (established 2022) with multiple owners, I had some questions. All I get is a no, no, no. Can’t speak to anyone, just send the tax return. I’m run a small business and the least I could with a new customer is answer some questions before asking them to divulge their personal financials.

This is not a business with professionals. Glad I went elsewhere.

Jennifer C.

Charlene came highly recommended to us 4 years ago, and we could not be more content with her services! She is professional but real, always making us feel comfortable asking questions without sounding dumb. She is wonderful!!

James M.

We have been going to Charlene since way before she started her own business. She is the best. Always knows what she is suppose to know, and always, always goes that extra step for you. This year as with many years in the past she has shined for us yet again and has given us exemplary service. Even if we were to move out of state we would still use Charlene and her business's service. Thanks Charlene.

So C. P.

I was referred to Arthur and Associates over a decade ago by a trusted friend. Since then almost every one I know goes to them! They are very thorough, kind, responsive and fair. I trust them immensely, and am so grateful for having our taxes done the right way! Hiring them is a huge burden off of my shoulders when it comes to taxes. I will be a forever client.