AAA Frisco Insurance and Member Services - Frisco, Texas

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Wendy is the most rudest AAA customer service worker that I have ever talked to in my entire life. Disrespectful and discourteous.

I call regarding a payment issue , she doesn't transfer me to the right department and keeps iterating the same thing without listening to what I say.

Wendy should not work there as it brings shame to AAA

Kery O'Bryan

I showed up at 12:30 and told them I was a walk-in for fingerprints. They said the fingerprint services are on lunch until 1. I sat and waited until 1 only to be told they don't allow walk-ins.

Steve Cortes

DO NOT GO WITH AAA!!!!  I went to the AAA office in Frisco Texas a few months ago and wanted to pay off the rest of my membership for the year. The representative told me that I'm not able to do that unless I cancel my current membership and restart a brand new one. So I did that, and incidentally lost my tenure, and went ahead and paid for a full year upfront as well as for my in-laws. Later, I found out that the representative failed to tie my membership number to my Insurance policy and it never renewed because of that. I was canceled and was told that if we would have been in a car accident, they would not have covered me, my wife, or my daughter. So I reinstated it immediately to be legal on the road (my daughter was literally driving in that moment of the phone call), but they told me that they would have to charge me for the first 2 months even though they hadn't covered me! I've spoken to many supervisors, including the one in Frisco, and they're refusing to fix the issue. Now they are saying that they would've covered me just to justify stealing my money. They continue to apologize but don't give any kind of resolution. Now I'm trying to cancel, but they want an extra $500+.  So I'm kind of stuck right now. As soon as I pay this off, I'm never going back to AAA again. They're legally stealing from me and I'm getting the worst customer service I've ever had. BY the way, I had to click on at least one star to be able to post this but I really wouldn't give them even one!!

Paul Kielsgard

Never had an issue whatsoever. Always prompt and polite. Nice to have this resource so close to my home. Had $tate Farm before - much more pricey.

Felix Guerrero

Customer service is not great. There’s probably many things to say about Victoria at the front desk, but being accepting to customers is not one.

She’s rude, and out right disrespectful. At least I got my international license.

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Abbigail Pace

I went to get my fingerprints done with identogo here. the man at the front desk was clipping his fingernails which is super gross. the woman doing the finger printing made a big deal about not taking people more than 10 minutes late but she was 10 minutes late to my appointment herself and was quite rude. I was there 15 minutes early just sitting there, no other customers were there. also the place smells like mildew in there. would be happy not to go back.

Mehrdad Malekzadeh

I want to express my deep satisfaction with the exceptional service provided by Ms. Wendy Holden at the Frisco branch. Her professionalism, knowledge, and attentiveness have elevated my experience with AAA Insurance. Ms. Holden's dedicated assistance and prompt responses have made a significant impact on my decision to continue using your services. She truly exemplifies the high standards of AAA Insurance.

Isa Mo

AAA is the most expensive and terrible insurance company I have ever had. You pay membership fees and high premiums for nothing. I have to call 6 to 7 different phone numbers and be kept on hold forever before reaching a customer service who do not have customer service conduct. And when you cancel they charge you for it, as though their high premium charges are not enough. Run, avoid at all cost, there are better insurance companies offering the same coverage for less and for your moneys worth. Don't get fleeced like I did.