Goldman Sachs & Co - San Francisco, California

Jeffrey M.

I was defrauded by a merchant who sold me a product that wasn’t as advertised and ignored my emails. I disputed the charge through my Apple Card, and while the representative initially agreed with me, the merchant fought back, seemingly with someone dedicated to defending their deceptive practices.

After months of back-and-forth with call centers and emails, providing evidence to prove my case, the scammer ultimately won.

Goldman Sachs offers no real protection for credit card users who fall victim to scams. I still have the card, but I no longer use it.

Mimi

I was defrauded by a merchant in a total of $3500. Despite all the evidence provided, including my multiple attempts to reach out to the merchant, and there was no response on their end, and a copy from Apple representative admitting the merchant had their products and accepted the refund in person, Goldman Sachs are still siding with the merchant and with the scam. They have no customer protection. It makes me believe they have their cut in the scam.

Shelley C.

Update: back in July I finally got a full refund from Apple/Goldman Sachs because I called again and escalated the issue after I left this review and the same review on Trust Pilot AND I complained with the Consumer Financial Protection Bureau - Goldman Sachs saw this and finally responded. I finally talked to a person at Goldman Sachs - despite Apple customer service telling me I couldn't. They asked me to submit my information AGAIN for the third time. A few days later they gave my requested refund. I actually believe they didn't bother to look at the fraud that was clearly in my case the first couple times! Proves that leaving reviews and complaining to the CFPB will get action!

APPLE CARD/GOLDMANS SACHS DO NOT CARE ABOUT THEIR CUSTOMERS!
I've been an Apple Card hold for several years. There are some perks they offer such as 3% cash back on purchases. HOWEVER, as soon as you file a dispute, you are out of luck!
I have a dispute for $1,970 that I paid for a fraudulent art program with Miriam Schulman Art. I've opened the dispute twice (Schulman Art refuses to give me a refund and won't discuss with me) in the past three months because the first time, despite ample evidence that I should get a full refund, my dispute was denied. There was no way to contact Goldman Sachs and Apple's dispute department is not helpful at all, even at the supervisor level. The second dispute was open and I had until July 2nd to provide additional evidence. However I just got an email today June 28th telling me my dispute has been resolved because of "no evidence." WTH!
What kind of business do they think they are running? Surely not one of customer service! There is no way to contact Goldman Sachs investigation directly says Apple! Just awful customer service. Goldman Sachs has thousand of complaints to the Consumer Financial Protection Bureau about their "investigative" department with the Apple Card. Very similar to my complaint!

Reyj

Apple Support (NOT) at Goldman Sachs. I spent hours on chat and phone to resolve an issue created by Goldman on my card account — transferred to multiple “specialists” and lots of time on hold. So happy to read that Apple Card is switching to another bank next year. Good riddance Goldman and your poor customer service attitude.

Weigang G.

This pertains to Marcus Bank. I'll provide more information later. Had an extremely negative experience with this bank, so I withdrew all my funds. Won't engage in further business with Marcus.

Dieudonne M. K.

I Love this place because is the great place to enjoy with friends,colleagues and family members

Larisa O.

crappy bank, crappy service. switch to chase or something

Jennifer A.