Adam Lazar: Allstate Insurance - San Rafael, California

Joe Story

Absolutely the worst insurance agency I have ever had,no follow through,you have o make multiple calls to get anything done,they don't send out your insurance cards,never again,ever.

Armando

I do appreciate the service that Allstate itself as insurance has provided thru the years of service I have been with them
What I do not appreciate is the condescending tone that "Shelly" or "Shirley" has. As cheery as she might sound, questioning anything about your policy or payment information, her condescending tone comes. You do not hang up on a customer only bc you have others waiting. You ask to be put on hold or offer to call back. There is no time frame with any update claim with them or communication when you have issues. I have not had a single receipt of my motorcycle insurance payments. With an excuse that their system does not let them send one. Updated information on my policy has not been changed since my last update of policy of almost 1yr ago. Updating still needs confirmation of Agency. Claims/ re payments also with no time frame or update for over 1 year. It is incredible to have a front receptionist with the attitude change that the lady has putting up a front. I always try to be courteous and respectful bc I wish the same to me. Do not talk down to someone when your job is to help out customers, provide solutions. Help your attitude and assist. This has been the only person I have spoken with in almost 3 years apart from the gentleman I acquired the policy.

Linda Grover

Everyone
Adam has been my Insurance Agent for over 23 years on 2 policies. We have moved out of his area but I know he is still there with the correct answers to my questions. He is straight forward and will give you the best product for your family needs!

I strongly recommend Adam Lazar and is group of professionals for all your insurances.

Sincerely,

Linda Grover of Foresthill, CA

Diana Swick

I've done business with the the Lazar Agency for many years. The staff there are polite and intelligent and can answer any insurance questions I have. I've been with Allstate over 20 years and the few times I've had a claim it's been settled quickly to my satisfaction.
I would recommend the Lazar Agency to my friends without hesitation!

Louis Bialy

My experience with Adam Lazar has been very positive. All of my insurance needs have been addressed with care, compassion and diligence. Adam Lazar has focused on the big picture to ensure a comprehensive, holistic approach to my insurance needs. I have no hesitation in recommending Adam Lazar's service to anyone in need of insurance coverage.

Richard Baker

Adam has always returned my calls promptly and with a friendly manner. If I wasn't sure about something in my policy he explained it to me in simple concise terms and then talked with me about the best way to proceed. At one point I was caught in a main office loop from " hello" Adam stepped in and stopped the madness. He works for Allstate, but your his client.

Lois DeCastro

I've been with Adam Lazar for over 20 years. I can always count on them to give me great advice. They're very customer focused and I appreciate the personalized, prompt service whenever I call.

D Kimball

Adam Lazar and associates have always been super relaxed and helpful when approached in person about purchasing and understanding their auto policy. When a lady rear ended me and totaled my car in Livermore Allstate was simply super helpful and efficient. They guided me through the process and offered me much more money for my vehicle than Geiko. (the other woman had that insurance and I had a choice). Its kind of cliche to say it but indeed I felt I was in good hands. Very very helpful and effective staff. Also my rates are very reasonable.