Santa Cruz Community CU - Watsonville, California

Santa Cruz Community Credit Union (SCCCU) is a well-known credit union located at Address: 590 Auto Center Dr #2a, Watsonville, CA 95076, United States. This financial institution has been serving its members for many years, offering a variety of financial products and services to help them reach their financial goals.

One of the main specialties of SCCCU is being a credit union and providing access to ATMs for its members. Credit unions are not-for-profit financial institutions owned and operated by their members. They typically offer lower fees, better interest rates, and a more personalized service compared to traditional banks.

SCCCU is committed to providing accessible services to all its members. That's why it offers wheelchair-accessible parking and entrances at its location. These features make it easier for people with disabilities to access the credit union's services and feel welcome.

According to opinions available on Google My Business, SCCCU has a media of opinion of 3.5/5, based on 19 reviews. While some members have praised the credit union's friendly staff and convenient location, others have criticized its limited hours of operation and slow customer service.

Despite the mixed reviews, SCCCU remains a popular choice for many people in the Watsonville area. If you're looking for a credit union that offers affordable financial products and accessible services, SCCCU is worth considering.

To learn more about SCCCU and its offerings, you can visit its website: scccu.org. Here, you can find information about its membership requirements, accounts, loans, and other services. You can also apply for membership and open an account online.

If you prefer to speak with a representative, you can contact SCCCU by phone at Phone: 8314257708. The credit union's customer service team is available to answer your questions and help you with your financial needs.

Overall, SCCCU is a reliable and accessible credit union that offers a range of financial products and services to its members. Whether you're looking for a new checking account, a car loan, or a credit card, SCCCU has options to fit your needs. We recommend visiting its website or contacting its customer service team to learn more.

Reviews of Santa Cruz Community CU

Denee Melanin

5/5

Giving it 5 starts just so it can be at the top but rest assure it's 0 starts if I could . This bank makes everything complicated. They have no respect for their customers, the representatives have stank attitudes and are very unhelpful. We get into situations sometimes where our hands out tied and they have no remorse. They lied about sending me a final notice which I have no received and spent the better half of my day being transfered from operator to operator cause nobody had the tools to help me with my issue but I kept being assured the next representative could assist me. The collections department is beyond rude, they wouldn't want to be spoken to in such a manner and should keep it respectful. I can't wait for my loan to be done with this bank I will NEVER use them again. I recommend using someone else mind you I stay on top of all my stuff this is my first time in this predicament & I've been with them for 3 years however the service is always terrible. I've only had 2 good interactions and that was with people who were hired less than 6 months ago.

Liz P

1/5

The bank has ruined my 3 day weekend I needed to make expenses and spend time with my family and couldn’t withdraw my money! bc either the card not working or the ATM could not withdraw. Unfortunately its not the first time. Ive been a member for a long time but lately I’ve had issues w withdrawing my money. I think its time to consider in looking for another bank that is more reliable and won’t be waiting until they re open for the next business day.

Roberta Surprenant

1/5

Have been a member for over 20 years, used to love banking here. About 8-9 years ago there was a management shakeup. Most of the long time employees left, since then almost any competent person leaves as well. Rude, poorly trained, tellers has been my experience last few months.
Edited after 8 months. Time to close account, since they issued chip cards has been nothing but trouble. Had two accounts, card stopped working on first account so transferred all to 2nd accou t and closed the first. (Maybe a month ago? In 2021) Now card is being refused at atm again, would not even allow me to check balance. Run far and fast, used to be good but now a train wreck.

Samantha Killheffer

1/5

This is a TERRIBLE experience! I left our ATM card in the ATM, & they will not return it to me and are preventing us from EATING for the whole weekend, until my husband can come down and pick it up because My name is not on it. This is not the policy at other Banks! This is a strange time, and I am the ONLY ONE asking about THAT card and they're withholding our money and not letting us live this weekend! Basically they're going to just leave the card in an empty room for over 80 hours while we starve. Skip this bank, go to a real bank, with no haters.

Carole Lindner

5/5

Here, you are a Member, not a customer. The Santa Cruz Community Credit Union assists so many individuals and small businesses - and has done so for decades. Also, bilingual, bicultural, respectful and welcoming Staff Members at both branches.

Jenny Esco

1/5

EXTREMELY RUDE STAFF! Vanessa has a huge attitude over the phone she should definitely be fired. If I could rate 0 stars I would the reviews are all so negative

Melissa P.

4/5

Tellers are sometimes stoic but not the person who helped me open my account.They’ve been extra helpful with some problems Ive had at home with my checking account. Kudos Erica and team!

Antonio Garcia

5/5

I love the friendliness of the staff, their attention, and that there are never any long lines to wait in