1st Source Bank - Portage, Indiana

Introduction

Nestled in the heart of Portage, Indiana, 1st Source Bank's Willowcreek Banking Center stands as a beacon of financial reliability and customer-centric service. Situated at 3395 Willowcreek Rd, this branch embodies the bank's commitment to providing personalized banking solutions to the local community. Let's delve into the details of this banking center, exploring its main services, location, unique features, and practical information, while also highlighting the positive aspects praised by its customers.

Main Services

• Personal Banking: 1st Source Bank offers a comprehensive range of personal banking services, including checking and savings accounts, certificates of deposit (CDs), individual retirement accounts (IRAs), and health savings accounts (HSAs). Their personal banking services cater to diverse needs, from everyday transactions to long-term financial planning.
• Business Banking: The bank provides tailored business banking solutions, such as business checking and savings accounts, lines of credit, and commercial loans. Their business banking services aim to support local businesses, helping them grow and thrive.
• Online and Mobile Banking: 1st Source Bank offers user-friendly online and mobile banking platforms, enabling customers to manage their accounts, transfer funds, pay bills, and deposit checks remotely and securely.
• ATM Services: The Willowcreek Banking Center houses an ATM for customers' convenience, offering 24/7 access to cash withdrawals, deposits, and balance inquiries.
• Mortgages and Home Equity Loans: The bank specializes in mortgage and home equity loan solutions, assisting customers with purchasing, refinancing, or tapping into their home's equity.
• Financial Planning and Investment Services: Through their subsidiary, 1st Source Investment Center, the bank offers wealth management, retirement planning, and investment services to help customers grow and protect their assets.

Location and Access

The Willowcreek Banking Center is situated in the Willowcreek Crossing shopping center, offering easy access and ample parking. The center is located in the Willowcreek neighborhood of Portage, near the intersection of Willowcreek Rd and U.S. Route 6. Some nearby landmarks include the Portage Township YMCA and the Willowcreek Crossing branch of the Portage-La Porte Public Library.

Public transportation is available via the South Shore Line, with the Portage-Ogden Dunes station located approximately 2.5 miles north of the banking center. Additionally, several taxi and ride-sharing services operate in the area.

Featured Characteristics

• Drive-through Service: The banking center offers a drive-through window for customers' convenience, allowing them to conduct their banking needs from the comfort of their vehicles.
• Wheelchair-accessible Parking and Entrance: The Willowcreek Banking Center is designed with accessibility in mind, featuring dedicated wheelchair-accessible parking spaces and a wheelchair-accessible entrance to ensure all customers can access the banking center with ease.
• 24/7 ATM Access: The ATM at the Willowcreek Banking Center is accessible 24/7, allowing customers to conduct basic transactions at their convenience, even when the banking center is closed.
• Personalized Service: 1st Source Bank prides itself on providing personalized banking solutions and exceptional customer service. Their banking professionals take the time to understand each customer's unique financial situation and goals, tailoring their services to meet those needs.

Practical Information

• Address: 3395 Willowcreek Rd, Portage, IN 46368, United States
• Phone: 219-762-3834
• Website: 1stsource.com
• Hours of Operation:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday: 9:00 AM - 12:00 PM
  • Sunday: Closed
• ATM Access: 24/7

Positive Aspects from Customer Reviews

Customers have consistently praised 1st Source Bank's Willowcreek Banking Center for its exceptional customer service, friendly and professional staff, and efficient banking experiences. Some of the positive aspects mentioned in customer reviews include:

• The welcoming and friendly atmosphere created by the bank's staff
• The personalized and helpful nature of the banking professionals
• The ability to accommodate last-minute requests, such as ordering 2-dollar bills for travel
• The efficiency and speed of service, ensuring customers' time is valued
• The convenience of the banking center's location, accessibility, and parking

The consistent positive feedback from customers demonstrates 1st Source Bank's commitment to providing a superior banking experience at their Willowcreek Banking Center.

👍 Reviews of 1st Source Bank

Jim J.

5/5

I am always greeted with a smile. I order 2-dollar bills before I travel, they are always able to get them for me. sometimes I have forgotten until the last min, and they had some in the vault.

rad K.

5/5

Great customer service, professional and friendly, and very helpful. I enjoy going there and always have a great experience as customer.

Claudia P.

5/5

I just wrote one but it disappeared! I love all the people there as everyone ofvthem are a bonus to stop to see! Efficiency and A Smile
Are All Welcoming, plus for me have gotten Me out of a bad decision. God Bless Them All! They treat you like Family!!

ReliableValuation

5/5

Applied for auto loan preapproval. Great rates and terms. Fast, efficient service as usual.

torres J.

5/5

1st Source Bank has been our bank for many years and everyone that we have interacted with over the years has shown the ultimate loyalty and trust to us and we could never have the words to express our gratitude for the men and woman who serve us at the bank.
We stand at ones service always and will be forever grateful for yours.

Laura G.

5/5

1st SOURCE has become more than just a financial institution for me. They have become a family because since losing my mother, I have no family. My mom convinced me to go with 1st SOURCE decades ago and it’s the smartest thing I’ve ever done in my life.
To each and every employee in both branches here in Portage on Willowcreek and Central Avenue, I thank you from the bottom of my heart for being so helpful. Your professionalism, your dedication and your caring for your customers especially me will never go unnoticed.
My mom thanks you from heaven🥲

Tiana R.

5/5

No matter the location, 1st source staff is the heartbeat of the bank. In my experience since 2011, they go above and beyond for your needs. Monthly fees annoy me. Bit over all pleased.

Brenda L.

5/5

customer staff always friendly and go above and beyond to help and solve your needs